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What we do

For Start-ups

Whether you're introducing an established hospitality brand into the region or your business is starting from a blank page, we can guide you from Day One, helping you to maximise the return on your investment.

Our approach is never exactly the same because businesses are never exactly the same – but, typically, there are several critical steps...
 For existing operations

If your business is not delivering what you expect, we can review it from top to bottom, identify the 'trouble spots' and put the solutions in place that will turn it around.

Because businesses are never exactly the same, we approach every job differently – but there are some critical elements...
 Other services

For established businesses and start-ups, we offer other, specialised services, ranging from audits to planning to recruitment. These can be very effective as standalone projects or integrated into a more complete package...
What we do – For Start-ups

Concept Development – working with clients at the earliest stage of the project: understanding their aims, the essence of the concept and its viability

Business Modelling – setting out anticipated operating budgets for different volumes of business; space and staffing requirements; sales projections and expected net returns

Operational Planning – ensuring that the style, space and visual design of the project are balanced with operational needs; specifying services and equipment to enhance efficiency

Menu development and production planning – researching food and beverage products; workshop-testing menu proposals to define procedures and quality; menu-writing

Procurement – sourcing food and beverage products; engaging suppliers

Implementation – hands-on integration of all elements of service and kitchen operations to ensure ideal work flow; implementation of visual branding (e.g. uniforms, menus, napkins)

Continued support – hand-holding in any or all of the above areas, for as long as the client wishes

Recruitment – assembling the right team with the ideal mix of skills, personalities and local or international experience [see more]

HR Services – advising on HR best practices; establishing salaries, policies & procedures; writing job descriptions & staff handbooks; training [see more]

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What we do – For existing operations

Performance Audit – a holistic study of the entire business, Front of House and Back of House; pinpointing the problems and quantifying the impact each has on the overall operation and the P&L

Business Modelling – propose necessary changes; cost of changes; impact of changes on sales projections and expected net returns

Implementation – managing and integrating the necessary changes, whether in specific FOH or BOH areas (e.g. procurement, operating costs, work-flow procedures, recruitment, HR, training) or a complete overhaul of your operating model

Progress Audits – establishing protocols and cycles for review of actual performance against targets; specifying further improvements if needed

Continued support – hand-holding, for as long as the client wishes

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What we do – Other services

Recruitment – providing ideally qualified candidates for all staffing needs, from single positions to full, well-balanced teams [see more]

HR Services – establishing salaries, policies & procedures; writing job descriptions & staff handbooks; training [see more]

Operational Audits – back and front of house work-flow, procedures, and impact on both customer experience and P&L

Mystery Shopper – tailor-made programmes, running over a defined period, to identify specific aspects of the customer experience

Event Planning & Management – tailor-made F&B operations for large-scale events; turnkey packages including Front of House and Back of House

Master Planning – identifying and modelling the optimal mix of F&B and entertainment offers in new developments, to produce desired financial return to the developer and attract the desired client profile, in the long term

Franchise Modelling – developing turnkey franchise packages from existing businesses, complete with financial model, standard operating procedures, quality control requirements and full branding package

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